Hotel policy

Cancellation policy

A provisional booking will be held 7 days after the initial enquiry. Written confirmation together with a deposit equivalent to the cost of the first night's stay is required. No refund of deposit will be made in the event of cancellation unless rebooked.

Cancellation within 5 days before arrival, guests are responsible for the full cost of the booking for the reserved period unless the room is re-let. If guest are departing earlier than scheduled the same cancellation policy applies. There will be exceptions for special cases.

We cannot take responsibility for loss caused by factors which we cannot control, such as disruption to timetables and ferry cancellations. You are advised to take a suitable Travel Insurance. Preferred payments are: Cash, Cheque, Switch, Delta or debit card. Visa and Mastercard are also accepted but there is a 2% charge to cover processing and bank charges.

Check-in and check-out

Rooms are usually ready by noon. You are welcome to check in earlier and leave your luggage. Mentioning the time of arrival is essential. Rooms should be vacated by 10 am on the day of departure. There's a left luggage at the ferry terminal. Please note that it is very important to know your approximate arrival time as there is not always someone at the house.

Smoking

Smoking is not permitted in bedrooms and all public areas. If smoking is discovered in the rooms guests will be asked to leave and to pay £ 150 towards complete cleaning and steaming of the bedroom bedding, carpet and curtains.

Damages

Any damage caused to the property has to be reported to the proprietor immediately. The guest will be responsible for the repair or replacement of any breakages, loss or damage to the property and furnishings and will have to pay before departure or we reserve the right to charge this to your credit/debit card.

Low-alcohol policy

Please note that only moderate drinking is allowed at Allandale. The house offers a quiet, civilised atmosphere and this must be appreciated by our quests at all time. Guests are also requested to keep noise to a minimum after 10 pm.

Guest responsibility

Cars parked at owners risk. Make sure all doors are locked. No responsibility is accepted by the proprietor for any loss, damage or injury to person or property.